Privacy Policy
Updated November 2025
Your privacy matters. This policy explains what information we collect, how we use it, and your rights regarding your data.
Information We Collect
When you browse or purchase from Surplus Edition, we collect:
- Name, email address, and shipping address
- Payment information (processed securely through our payment provider)
- Order history and purchase details
- Browser type, IP address, and browsing behaviour on our site
- Communications you send us
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to your questions and requests
- Improve our website and product offerings
- Send occasional updates about new surplus offerings (you can opt out anytime)
- Prevent fraud and maintain site security
Information Sharing
We do not sell your personal information. We share data only with:
- Payment processors to complete transactions securely
- Shipping carriers to deliver your orders
- Email service providers to send order updates
- Analytics services to understand site usage (anonymized data)
We may also disclose information if required by law or to protect our rights.
Cookies & Tracking
We use cookies and similar technologies to:
- Remember your cart items between visits
- Understand how visitors use our site
- Improve site performance and functionality
You can disable cookies in your browser settings, though some site features may not work correctly.
Data Security
We take reasonable measures to protect your information from unauthorized access, loss, or misuse. Payment information is encrypted and processed through secure payment providers. We do not store credit card details on our servers.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate data
- Request the deletion of your account and personal data
- Opt out of marketing emails at any time
- Withdraw consent for data processing
To exercise these rights, contact us at:
privacy@surplusedition.com
Data Retention
We retain your information for as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes. You may request deletion of your account at any time, though we may retain certain information for legal or operational purposes.
Third-Party Links
Our site may contain links to external websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing any information.
Children’s Privacy
Surplus Edition does not knowingly collect information from individuals under 18. If you believe we have inadvertently collected data from a minor, contact us immediately.
Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated date. Continued use of our site after changes constitutes acceptance of the revised policy.
Contact Us
If you have questions about this privacy policy or how we handle your data:
Email: privacy@surplusedition.com
Mail: Surplus Edition, 160-422 Richards St, Vancouver, BC, Canada
Canadian Privacy Laws: Surplus Edition operates in British Columbia, Canada. We comply with the Personal Information Protection Act (PIPA) and applicable Canadian privacy regulations.